Report: The Best Smartphones for Customer Satisfaction

Cell telephones, significantly smartphones, have change into an intricate a part of our every day lives. For that cause, it’s extra vital than ever to have a dependable mannequin.

The newest report on cell telephones from the American Buyer Satisfaction Index (ACSI) showcases which producers and fashions have ranked highest for shopper satisfaction over the previous yr.

With an 81 rating (on a 100-point scale), Samsung beat Apple to guide mobile phone producers in buyer satisfaction. Samsung’s Galaxy Note10+ and Galaxy S10+ have been the top-rated smartphone fashions.

Why Samsung is #1 in 2021

The ACSI used 10 standards, what the report calls “essential components of the client expertise,” to find out its rankings.

The benchmarks included ease of gadget use, battery life, cellphone design, audio and video high quality, working system and software program, web site satisfaction, and different options.

The report covers two rankings for cell telephones:

  • Cellphone producers
  • Smartphone fashions

Right here’s the complete breakdown of the 2021 ACSI rankings.

Cell Telephone Producer Satisfaction

Key Takeaway: Samsung supplanted Apple on the high of one of the best mobile phone producer checklist. Within the ASCI report, Samsung remained regular with a rating of 81 whereas Apple’s rating fell to 80.

Google, in its first look on the checklist, and Motorola have been tied for second with Apple.

Right here’s a extra detailed take a look at the rankings for mobile phone producers.

Firm ACSI Rating Proportion Level Change
Samsung 81 0%
Apple 80 -2%
Google 80 N/A (first look on the checklist)
Motorola 80 4%
All Others 73 -3%
Class Common: 79

High 10 Smartphone Fashions

Key Takeaway: Samsung fashions dominate the class, ending with the highest 5 telephones in buyer satisfaction. Apple had 4 fashions within the high 10. 

Galaxy Note10+, Galaxy S10+ and Galaxy 20+ completed because the top-rated smartphones within the report — all with a rating of 85.

Listed here are extra particulars from the ACSI rankings:

Model ACSI Rating  Producer
Galaxy Note10+ 85 Samsung
Galaxy S10+ 85 Samsung
Galaxy S20+ 85 Samsung
Galaxy S20 84 Samsung
Galaxy A20 83 Samsung
Galaxy S10 82 Samsung
iPhone 11 Professional 82 Apple
iPhone 11 Professional Max 82 Apple
iPhone X 82 Apple
iPhone XS Max 82 Apple

The ACSI Wi-fi Service and Mobile Phone Report 2020-21 relies on survey responses from greater than 21,000 folks contacted between April 1, 2020, and March 29, 2021.

Learn extra concerning the outcomes right here, or you possibly can register to obtain the complete report without cost right here.

Last Ideas

Whether or not you’re group Android (like cash professional Clark Howard) or Workforce iPhone, it’s vital to search out one of the best worth when looking for a brand new or used mannequin.

Clark recommends that Costco members begin on the Costco mobile phone kiosk earlier than shopping for a cellphone from a service.

Irrespective of the place you store, all the time evaluate costs to ensure you get one of the best deal!

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