Shiny Sample’s omnichannel platform permits firms and prospects to seamlessly join over conventional and digital channels, together with voice, e mail, SMS/textual content messaging, messaging apps, chat, bots, video, and in-app. Shiny Sample has prospects in North America, LATAM, APAC, and EMEA utilizing messengers to extra effortlessly join with their prospects.
Listed here are a number of the cutting-edge messaging app success tales utilizing Shiny Sample’s platform.
- One of many largest European luxurious retailers, adapting to the COVID-19 pandemic, allows retailer representatives to share movies of merchandise within the retailer with internet buyers via WhatsApp
- A pizza chain in South Africa makes use of AI-powered chatbots with Fb Messenger to permit prospects to order pizza utilizing emojis
- World beverage firm makes use of messaging apps to speak with prospects, driving gross sales in Latin America
- An out of doors recreation expertise firm primarily based within the U.S. makes use of Fb Messenger to speak with its prospects
“Shiny Sample continues to develop our platform’s capabilities to assist contact facilities adapt to a brand new digital panorama that emphasizes cell channels and communication mobility. Curiosity within the distant workforce and the adoption of cell, digital channels continues to surge within the contact middle trade,” famous Michael McCloskey, CEO of Shiny Sample. “Our platform helps our prospects simply join with a higher variety of purchasers on the preferred messaging app platforms.”
Shiny Sample’s seamlessly integrates third-party messaging apps into the platform, permitting brokers to attach with prospects over messenger apps from the Omnichannel Agent Desktop. Messages over third-party messenger apps will pop up inside the Agent Desktop when the agent is able to settle for a brand new interplay, permitting brokers to have the dialog with the client. This offers the brokers entry to all of the instruments wanted to make sure high-quality customer support, together with interplay historical past and context to select the dialog up from the place it was left off. Brokers can reconnect with the client at a later time via the identical messaging app on the Agent Desktop. This permits brokers to ship info like follow-up resolutions or surveys to prospects even after the dialog ends.
About Shiny Sample
Shiny Sample supplies the only and strongest AI-powered omnichannel contact middle software program for progressive midsize and enterprise firms. To make customer support brighter, simpler, and quicker than ever earlier than, Shiny Sample gives the one true omnichannel cloud platform with embedded AI that may be deployed rapidly and nimbly by enterprise customers—with out expensive skilled providers. Shiny Sample permits firms to supply an easy and private buyer expertise throughout channels like voice, textual content, chat, e mail, video, messengers, and bots. Shiny Sample additionally permits firms to measure and act on each interplay on each channel with embedded AI omnichannel high quality administration. The corporate was based by a staff of trade veterans who pioneered the main contact middle options and are actually delivering an structure for the longer term with an superior cloud-first method. Shiny Sample’s cloud contact middle answer is used globally in over 26 international locations and 12 languages.
SOURCE Shiny Sample